Parents FAQs page

If you would like Santa to email you the letter, or display it as a web page then it is totally 100% FREE of charge.
Please see the Delivery Options page for more details.   For Total Peace of Mind click here  

If you would like Santa to send you the letter on a specific date, then please ensure that you enter that into the Reply Date box when you send Santa your list of present ideas.

Please note that you can only request a letter for a specific date by Email or by Royal Mail Delivery

The delivery options for receiving your letter from Santa are as follows :
•  Email - FREE of charge.
•  Web page - FREE of charge.
•  Posted via Royal Mail to your address - Standard reply £3.65 for 1st class post or £3.90 for a recorded delivery.
Luxury reply £7.47 for a recorded delivery.

For more details please see the Delivery Options page

The last day we will be accepting requests for postal replies will be the Thursday 15th December, as the last UK posting date for Christmas is 16th December 2011 but we suggest you don't leave it that late.

Yes, simply select 'web page' when asked for your chosen method of reply.
When your letter is displayed as a web page you can print it off or if you have a way of creating a PDF on your computer, you can turn it into a PDF.

All Santa asks is that you respect the service that he is offering here and act with the same generosity and festive spirit. Please remember that these letters are designed to be a gift to children, copyright will be broken if 'resale' or 'redistribution' of these letters occurs.

Santa is very sorry but he can't save the letters for you to view online again.
If you want to look at your reply again at a later date, please select the 'email' option, or print the letter out, while it is displayed on the screen.

The email looks exactly like the web page, the only difference is that it is sent direct to your email address.

We regret that we are unable to offer this service at present.

Nothing, we pledge here and now that we will never hand out your personal information to any 3rd party for any purpose.

After Christmas when Santa is tidying up, all data relating to your child will be deleted.
We will keep a record of emails sent to help with troubleshooting and making improvments to the site.
  For Total Peace of Mind click here  

Santa is expecting lots of letter requests and so has a whole department of Elves lined up ready to help him reply to you. You can email your letter to him. However it takes far longer for him to respond if you do contact him this way.

The system the elves have built for him ensures that you do not forget to add vital infomation that may prevent him from being able to respond in a timely manner. We recommend that you send your letter using the preferred method - click here to begin.

Letters sent by email may be filed in your junk email or in your spam folders automatically by your email program.

Please check your spam filters or junk email bin, if the problem persists contact us directly and we'll help out.

Please ensure that you have allowed enough time for the letter to arrive. In the UK Father Charistmas knows that the Royal Mail get very busy and as such sometimes there are delays.
You can contact us by email and ask when the letter was dispatched. Please remember to include the name of your child (or the recipient), the full postal address.
Please be aware that if you supplied us with an incorrect Address or Post Code a additional postal charge will be required for subsequent copies of the letter to be despatched to you.

Please contact us and we will answer your question via email for you with pleasure.

Please direct your emails to the Head Elf at the following address :  postmaster@letterstofatherchristmas.co.uk

He will reply to you as promptly as possible, but please leave a minimum of 24 hours before contacting again, to allow him time to reply.